At LOC Sports, we are committed to delivering top-quality products with care and attention to detail. However, we recognize issues can arise and that everyone has their own preferences when it comes to paddles and other products. We value each customer and ensure customer service is a top priority.

RETURNS

Each customer has 30 calendar days from the delivery date to return an item. To qualify for a 100% refund, all items must be new/unused, and include all original packaging still attached/sealed (including plastic wrap) and accessories. Shipping costs are non-refundable. Opened/used products may be eligible for return, but are evaluated on a case-by-case basis to determine the product's condition. Items not in a resalable condition are subject to a 30% restocking fee. Any paddles that are determined to be unacceptable will not be eligible for return.

Customers are responsible for all shipping costs and fees incurred on returns and exchanges.

We will notify you once we have received and inspected your return, and let you know about the status of your refund. If approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@locsports.co.

WARRANTY

Our products come with a 90-day warranty from the original purchase date. Any issues that are determined to be the result of a manufacturing defect will be covered by LOC Sports. That means we will send you a replacement paddle, free of charge.

Warranty exclusions include standard wear and tear, damage from misuse, negligence, abuse, and accidents. Theft or loss of items is not covered. Fading graphics and worn grip tape are not covered. Contest/giveaway products are not eligible for warranty. You must be the original purchaser to be eligible for the warranty.

Warranty requests are evaluated on a case-by-case basis and each product will be examined for the existence of defects. Warranty claims will be accepted at the discretion of LOC Sports. Warranty claims cannot be reclaimed.

SHIPPING

All efforts are made to get orders out and shipped to the customer as soon as possible. Orders are guaranteed to be processed, fulfilled, and shipped by the end of the next business day at the latest.

U.S. Domestic Shipping

LOC Sports ships anywhere in the United States, including Hawaii and Alaska (50 states). Standard shipping is 4-6 business days, plus 1 day of processing. Expressed shipping is 2-3 business days, plus 1 day of processing. Note that shipping times are estimates and are not guaranteed as unforeseen circumstances can arise. Please contact the mail carrier (USPS) for updates regarding your order status.

International Shipping

Unfortunately, we currently do not offer shipping outside of the United States.

Missing or Lost Packages

We understand it can be frustrating to deal with missing or lost packages; however, once a package is handed to the carrier, LOC Sports is no longer responsible for missing, lost, delayed, or damaged packages. The responsibility and risks are then handed to the customer once the package is handed over.

If you experience an issue with your shipment, we recommend contacting the carrier directly, as soon as possible, to resolve the matter. They are best positioned to assist you with locating your package.